THE BEST GUYS AROUND!!! No need to call anyone else. They have came to my rescue several times. Very happy with THE PLUMBER INC.
What a great company! Carl is great, and so accommodating....especially on short notice! You've made a loyal customer out of me! Thanks for the great work!
sewage was coming up in my basement at night when most other companies were closed. i tried to call a couple of other companies that offer 24 hour service with no response while my basement was backing up with more sewage. i called the plumber, the office was closed but the emergency pager number was provided in the voicemail. i received a call back in less than 5 minutes and the repairman was at my house in less than an hour. he found the problem right away, it was something to do with my pipe from the house to the street. he opened it with his power snake and the sewage drained out of my basement. it was only in the area around my washing machine on concrete so nothing was damaged but the other rooms in my basement are finished and if the backup would have continued to flood my basement a lot of damage would have happened. the quick response saved my basement and i could not be happier about that. the price was less at night than what my neighbor paid another company for similar work during the day and the guy gave me the price up front over the phone before coming out.
Going forward, I will never do business with this company again. I left a voicemail for them on 1/19 and asked that they call me back to set up a date and time to provide me an estimate on some work that I needed done. The employee in the office called me the next morning and told me that somene would be out later that day, and will contact me to provide an estimated time of arrival. A short time later, two workers arrive at my home (Jeff and Carl) without notifying me (I wasn't home at the time). However, my father was there babysitting and greeted them at the front door. Instead of saying "hello" in return, Jeff gets very rude and says "I've been out here before and have already explained all of this to you". Jeff was out the year before to help resolve an issue with the underground sump pump discharge being frozen. Because the ground was frozen, he had no clue as to where the underground discharge was located, but assumed that his thought was correct. He was completely wrong (I located it this past summer). The work that I was going to hire The Plumber Inc to do would have been very simple for them. This project would have supported their business and would have given me more reason to recommend them to my family and friends, as well as hiring them again in the future. When the first words that leave his mouth are "I've been out here before and have already explained all of this to you", you've lost me. Unacceptable...
Jeff was very informative and great person to deal with. They gave me the best deal in NWI. I wouldn't hesitate to call them! They're getting my business from now on.
The Plumber Inc is a US Plumber based in Crown Point, Indiana. The Plumber Inc is located at 1280 N Indiana Ave, Crown Point, IN 46307, USA.
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