Because they refused to give us a full refund FOR THEIR MISTAKE we reluctantly settled on a different area/hotel, which added another $300 per couples final bill. After being reassured by the owner herself and the agent that this was it, everything was finalized and booked we felt better about the situation. Until 5 days later they informed us of all these hidden fees which was adding an extra $300 to the bride and grooms bill and an extra $100 to ours. Only after we all became upset and threatened to cancel did the owner offer to pay the $300 hidden fees (which why offer to pay unless you knew it was your mistake), but at this point we had had enough.
So in conclusion they turned what should have been an exciting fun time into a miserable, stressful, month long saga. You use a travel agent so you don't get blind sided by all these extra fees and they help you get what you want. Not this place. ALL ABOUT VACATIONS does not care about their reputation, customers and the fact that they now cost us money for a trip we cannot even go on anymore.
We are beyond disappointed with their service.
We spent hours looking online for our family vacation, we called Tracy and she found us a great deal lower than I found online. Best vacation ever, highly recommend using them. Call and say the Great Gambino sent you!
We tried to book a destination wedding with my sister-in-law. The 4 of us went in, decided on a date and hotel. Then a month later we find out that the dates they booked us did not have ANY wedding dates available (to which our agent Jaci blamed on us). Not only that, the hotel SHE helped us choose did not even offer a beach wedding which is something the bride specifically asked for!
They have phenomenal vacations
Kari was very helpful! We had a lot of issues to deal with, but she stuck with us and found a way to make things work. She went above and beyond to make sure that we were satisfied.
THIS COMPANY WAS AWFUL DO NOT USE!
Tracy planned a lovely trip for my family to be at a dear friend's wedding, and with 2 small kids and meeting other family during a layover, it wasn't simple. And even though we had a couple small bumps in the planning process, she was incredibly helpful and responsive. We had a great time!
All About Vacations is a US Travel Agency based in Crown Point, Indiana. All About Vacations is located at 801 N Indiana Ave, Crown Point, IN 46307, USA.
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